Lipton Toyota

March 1st 2020 Dear TOYOTA costumer service, Owner: Rene Bergeron Car: 2014 Rav 4 Customer no 202323 In the middle of December 2019, I noticed that I had no more air conditioning in my car. On the 30th of December 2019 I decided to go at the dealer (LIPTON TOYOTA) at 1700 West Oakland boulevard in Fort Lauderdale, Florida 33311. I met Mr. Matthew Pearson, a technical adviser and I told him about the problem with my vehicle. He told me that they would verify all the components of the air conditioning system and it will cost me $160.97 US. (receipt #1) I signed the sheet and waited two hours before Mr. Pearson called me. He told me that there was a very small leak in the AC components, and they could not find it. They filled up the system with refrigerant gas and they let me go. On the 08th January 2020, 9 days after, I had once again a loss of cold air in my vehicle. I returned to Lipton Toyota to see Mr. Pearson. I left the vehicle at the garage for the day. He called me back in that same afternoon and told me that it was ready. Unfortunately, once I got there, they still could not find the leak and they filled up the system with refrigerant another time and sent me on my way. They did not charge me for the work this time. (receipt # 2) Another 13 days later, I was still in the same situation with no AC in my vehicle. I went back to Lipton Toyota to see Mr. Pearson once more. They kept my vehicle for another full day and Mr. Pearson called me back to tell me that they found la leak at the evaporator inside the vehicle. They would need to order a new evaporator and told me that it was an 8-hour job. He gave me an appointment the following Monday. I picked up my vehicle that day and brought it back the following Monday for the appointment. At the end of that day Mr. Pearson called me back one more time and told me that my vehicle was ready. This time I had to pay $1631.58 US for the repairs. (receipt #3) Three weeks later, and for the fourth time, I had no cold air coming from the AC in my vehicle. I returned to Lipton Toyota to see Mr. Pearson. I left my car there for another day. He called me back late in the morning to tell me that this time they found a tiny leak in the outside condenser and it will cost me yet another $700.00 US to complete the repairs. At this point my patience is growing thin and I was very angry, but I had no choice if wanted my car to be repaired. So once again I gave him the go ahead to repair my car. He called me back at 5h30 PM and told me that my car was ready. I informed him that I would go the next morning to pick it up and I also told him that I would like to speak to his BOSS about all the troubles I had with Lipton Toyota. The day after I made my way to Lipton Toyota to pick up my vehicle in the hopes that this would be the final time .Surprise the bill was suddenly reduced to $345.24 US, WHY? I met with Mr. Andrew Batiste the service Manager. We talked about all the problems I had with the service and he removed another $160.97 US from the bill, the amount they charged me for my first visit with them. This brought my final bill to $249.24 US, which I paid. (receipt # 4) After reflection, I think that LIPTON TOYOTA did not perform a proper diagnostic during my first and second visit and they were hoping that by filling up the AC with refrigerant fluid it would solve the problem. In my opinion, they should have found the leak in the AC system the first time around and not send me on my way without a fix. Especially not by charging me for their lack in fault finding. At the very least they should have put effort into the diagnostic on my second visit and not just refill the system once again without finding the leak. On my third visit it was supposedly the evaporator that leaked. Yet again 3 weeks later they found another leak in the condenser. How many leaks can an AC system have in such a short timeframe? Did they even perform a vacuum test on the system at each visit? Why did it take three visits before they found a problem? Why is it that at my last visit they lowered the bill from an original amount of $700.00 US to $345.00 US and then after discussions with the service manager, they took it down another $160.97 US? Does TOYOTA base its charges on actual parts costs and labour rates or on a customer complaint system. When I called my dealer in Montreal, Canada, the service manager of Toyota 40/640 told me that in 31 years of service with Toyota, he never changed an inside evaporator. The leak was most of the time the outside condenser. The possibilities for the evaporator and the condenser to have a leaked at the same time, is about one in one million. In the end I should have only paid for the trouble and repairs on the condenser. Hopefully TOYOTA will rectify this situation by accommodating one of its valued clients and addressing the service shortfalls at their Lipton Toyota dealership. Rene Bergeron Location address in Florida: 5101 N.W. 34th street V-102, Lauderdale Lakes, Florida 33319 Canada Address: 629 Masson apt. 202, Repentigny, Quebec, Canada,j6a8h6tioniIInsatisfac